At Enterprise Shares, we want you to feel confident when purchasing products from independent creators, designers, and creative studios. This policy explains when an item may be returned, exchanged, replaced, or refunded.

Nothing in this policy limits any mandatory consumer rights available under the laws that apply to your purchase.

Return Window

You may request a return within 14 calendar days after your order has been marked as delivered.

To be eligible for a return, the item must:

• Be unused, unworn, unassembled, and in its original condition
• Include the original packaging, accessories, manuals, and components
• Include proof of purchase or the original order number
• Not be listed as final sale or otherwise excluded under this policy

Returns sent without prior authorization may not be accepted. Please contact us before returning any product.

How to Request a Return

To request a return, email bopanbusiness@163.com and provide:

• Your full name
• Your order number
• The product you want to return
• The reason for the return
• Photos or video if the product is damaged, defective, or incorrect

If your return is approved, we will provide the applicable return address and shipping instructions by email.

Do not send a product to a creator, supplier, warehouse, or address shown on the original shipping label unless we specifically instruct you to do so.

Non-Returnable Items

The following items are generally not eligible for return:

• Digital downloads, software keys, digital files, or downloadable content
• Personalized, customized, engraved, or made-to-order products
• Gift cards
• Items clearly marked as final sale
• Opened products that cannot be resold for hygiene or safety reasons
• Products damaged through misuse, improper assembly, or unauthorized modification
• Items returned outside the applicable return period

These exclusions do not apply where a remedy is required under applicable consumer law, including where an item is faulty or materially different from its published description.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. Contact us promptly if the product is damaged, defective, incomplete, or different from what you ordered.

We may request photographs of the product, packaging, shipping label, damage, or missing components so that we can review the issue.

Depending on the circumstances, we may provide a replacement, missing component, repair solution, partial refund, or full refund.

Return Shipping Costs

If a return is requested because of a change of mind, incorrect selection, or another reason not caused by Enterprise Shares, the customer is responsible for return shipping costs unless applicable law requires otherwise.

If an item is confirmed to be defective, damaged in transit, or incorrectly supplied, Enterprise Shares may cover reasonable return shipping costs or provide another appropriate remedy.

Original shipping fees are normally non-refundable unless the entire order was defective, incorrectly supplied, cancelled before shipment, or otherwise refundable under applicable law.

Refunds

After the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow up to 10 business days for Enterprise Shares to process an approved refund. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, contact bopanbusiness@163.com.

Exchanges

Some products are produced by independent creators or in limited quantities, so replacement inventory cannot always be guaranteed.

Where an exchange is unavailable, you may return the eligible product and place a new order for another available item.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing, production, personalization, or shipment has begun.

If the order has already shipped, the standard return process will apply.

Contact Us

For questions about returns, exchanges, damaged products, or refunds, contact: bopanbusiness@163.com.