This Shipping Policy explains how orders placed through Enterprise Shares are processed, shipped, tracked, and delivered.

Because Enterprise Shares may feature products from independent creators, designers, publishers, manufacturers, and creative studios, processing times can vary by product.

Order Processing

In-stock orders are normally prepared for shipment within the processing period displayed on the product page, cart, or checkout page.

Processing time does not include:

• Weekends or public holidays
• Carrier transit time
• Customs processing
• Time required to verify an incomplete or high-risk order
• Production time for customized or made-to-order products

You will receive an order confirmation after placing an order. A separate shipping notification will be sent when tracking information becomes available.

Creator-Made and Made-to-Order Products

Certain products may be produced in small batches, manufactured after an order is placed, or fulfilled by an independent creator or specialist production partner.

Where additional production time is required, an estimated processing period may be displayed on the relevant product page.

Purchases through Enterprise Shares are standard retail transactions. Placing an order does not constitute an investment, donation, or crowdfunding contribution.

Shipping Rates

Available shipping methods and charges are calculated during checkout based on factors including:

• Delivery destination
• Package size and weight
• Product type
• Selected shipping service
• Applicable promotional offers

The shipping charge displayed at checkout may not include import duties, local taxes, customs brokerage fees, or destination handling charges.

Estimated Delivery Times

Delivery estimates begin after the order has been processed and accepted by the shipping carrier.

Delivery may be affected by:

• Carrier delays
• Weather conditions or natural events
• Customs inspections
• Public holidays
• Remote destination service limitations
• Incorrect or incomplete delivery information
• Unexpected production delays

Unless expressly stated as guaranteed, all delivery dates are estimates and not guaranteed arrival dates.

Shipping Delays

If we become aware that an order cannot be shipped within the expected period, we will attempt to contact you using the contact information associated with the order.

Where required under applicable law, you may be offered the option to accept an updated shipping estimate or cancel the affected unshipped item for a refund.

International Orders, Duties, and Taxes

International customers may be responsible for import duties, taxes, brokerage fees, customs charges, or local handling fees imposed by the destination country.

Unless checkout specifically states that duties and taxes are included, these charges are not included in the product price or shipping fee.

Enterprise Shares cannot control customs decisions or predict the exact amount of local fees.

Tracking Information

When tracking is available, it will be sent to the email address or phone number associated with your order.

Tracking information may take 24 to 72 hours to update after the carrier receives the shipment.

Multiple Shipments

Products from different creators, warehouses, suppliers, or production partners may be shipped separately.

You may receive more than one package and more than one tracking number for a single order.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if you notice an address error. Address changes cannot be guaranteed after an order has entered processing or shipment.

Additional shipping charges caused by an incorrect address, refused delivery, failed delivery attempt, or unclaimed package may be charged to the customer where permitted by law.

Lost, Missing, or Damaged Shipments

Contact us if tracking shows no movement for an extended period, the package is marked delivered but cannot be located, or the shipment arrives damaged.

Please provide:

• Your order number
• The tracking number
• A description of the issue
• Photos of damaged packaging or products where applicable

Enterprise Shares may need to open an investigation with the carrier before issuing a replacement or refund.

Contact Us

For shipping and delivery questions, contact: bopanbusiness@163.com.